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PEOPLE MATTERS – A HOT TOPIC

Terri Morrissey and Richard Plenty provide their thoughts on how changing attitudes to climate change might affect airports. We felt privileged, honoured and trusted to be asked to facilitate the first Global Summit on Psychology and Climate Change, which took place in Lisbon, in mid-November, 2019. The Summit was attended by 44 leaders of Psychological […]

ROUTES & DESTINATIONS

Airport World provides a snapshot of the latest route development news from Stockholm Arlanda, Milan Malpensa, Budapest and Ireland’s Cork and Dublin airports.1.0.0.20 Tokyo back on Stockholm Arlanda’s flight schedule Stockholm Arlanda will reconnect with Tokyo for the first time in 30 years when All Nippon Airways (ANA) launches a non-stop service to Haneda Airport […]

VIEW FROM THE TOP

ACI World director general, Angela Gittens, reflects on how the eco-design of terminals and other facilities is becoming increasingly important for the world’s airports.1.0.0.20 With the number of infrastructure projects that will be needed to accommodate growth in air service demand, airports and their stakeholders must continue to consider the crucial issues of environment and […]

READY FOR TAKE-OFF

It will be all systems go for Indonesia’s new Yogyakarta International Airport in 2020 when it fully opens its facilities, writes Joe Bates. Built to replace the old and outdated Adisutjipto International Airport (JOG), Yogyakarta International Airport (YIA) is Indonesia’s newest gateway, although it won’t really come into its own until its infrastructure fully opens […]

WORLD BUSINESS PARTNERS

The latest global news from ACI’s World Business Partners. MAI and ADB SAFEGATE The international business arm of Munich Airport – Munich Airport International (MAI) – has signed a co-operation agreement with ADB SAFEGATE. The collaboration combines MAI’s worldwide expertise in airport development, management and operations with ADB SAFEGATE’s global presence and insight into airfield, […]

PEOPLE MATTERS – UTOPIA OR DYSTOPIA?

Terri Morrissey and Richard Plenty provide their thoughts on artificial intelligence and robots in the workplace.1.0.0.20 This column is called ‘People Matters’ for a good reason. People remain the key element in organisational success, even in an increasingly technological world. As Mark Littlewood pointed out in The Times (September 8, 2019), ‘Robots are on the […]

WORLD BUSINESS PARTNERS

The latest global news from ACI’s World Business Partners. New F&B outlets open at Singapore Changi Asian high street favourite, Tai Cheong Bakery, and Archipelago Craft Brew are the latest new additions to Singapore Changi’s F&B offering. Introduced in partnership with the SSP Group and located landside in Terminal 3, Tai Cheong Bakery is one […]

SMART TALK

Joe Bates looks back at some of the highlights of the recent SMART Airports & Regions Conference and Exhibition in El Paso. Airport leader panels moderated by CNN’s Nick Valencia helped draw a crowd of around 300 delegates to the opening sessions of the SMART Airports & Regions Conference and Exhibition in El Paso, Texas, […]

VIEW FROM THE TOP

ACI World director general, Angela Gittens, reflects on the topic of cybersecurity and the organisation’s efforts to develop products and services to help airports prepare for and mitigate cyber-attacks. Cyber security continues to be a real concern for the aviation sector, with threats expected to increase in number and impact for the foreseeable future. All […]

TRENDS IN AIRPORT EXPANSION AND RENOVATION

A new White Paper shows that a customer-centric focus is driving change and innovation at US airports, write KONE’s Dan Brooks and Kevin Wigley. The average US airport is now over 40 years old and with makeovers not easy for many, more than a few of them are experiencing something akin to a midlife crisis. […]

WORLD BUSINESS PARTNERS

The latest global news from ACI’s World Business Partners. Pizza, anyone? Lightening fast pizza operator, Blaze Pizza, has opened an outlet at John Wayne Airport’s Terminal B/C courtesy of a new partnership between global restaurateur, HMSHost, and partner S&C Robinson Enterprise. The Californian gateway notes that the addition of Blaze Pizza expands the dining options […]

PEOPLE MATTERS – ANGER MANAGEMENT

Terri Morrissey and Richard Plenty provide their thoughts on dealing with difficult customers. We travel a lot. Our experience is mixed. Most of the time our journeys go without incident, but there are times when adverse weather conditions, delayed and cancelled planes and long queues can make a simple trip less than a straightforward experience. Sometimes, though, […]

PEOPLE MATTERS – ENTREPRENEURIAL SPIRT

Richard Plenty and Terri Morrissey provide their thoughts on how to encourage entrepreneurial spirt. Back in 2012, we delivered a keynote address at ACI Europe’s Regional Airports Conference in Ljubljana on ‘Building an entrepreneurial mindset’. At the time, many airports were facing economic challenges which could not be met by simply providing ‘more of the […]

WORLD BUSINESS PARTNERS

The latest global news from ACI’s World Business Partners. Amadeus completes acquisition of ICM Amadeus has completed the acquisition of ICM Airport Technics (ICM), a global leader in passenger automation and self-service bag drop solutions for airports and airlines, for an undisclosed sum. Thanks to this deal, Amadeus is now able to design, configure, implement, […]

PARK AND FLY

Airport World reviews some of the latest airport parking stories from across Europe and North America. London’s Gatwick Airport has signed a framework contract with Stanley Robotics that will see it become the first UK airport to trial robots to valet park passengers’ cars. The trial will run from the second half of 2019 to […]

VIEW FROM THE TOP

ACI World director general, Angela Gittens, reflects on the importance of catering to customer needs in today’s ‘phygital’ world. Digital transformation is happening in all industries. For airports, it involves transforming established processes and services to improve their operations to deliver a better experience to all passengers and customers. With the extensive use of smartphones, […]

CLEARED FOR TAKE-OFF

Airport World provides a snapshot of the latest route development news from Moscow-Sheremetyevo, Miami, Munich, G?teborg Landvetter and Stockholm Arlanda airports. Belgium Day in Moscow Moscow-Sheremetyevo International Airport held its own ‘Belgium Day’ on June 2 complete with waffles and, of course, a Smurf as the gateway celebrated the launch of Brussels Airlines’ new service […]

PEOPLE MATTERS – IT’S GOOD TO TALK!

Richard Plenty and Terri Morrissey provide their thoughts on the need to rediscover the art of the conversation. Go into any restaurant, travel on public transport, stand in line for your coffee, walk in the street, wait in the Departures Lounge before your flight, walk through the Arrivals Hall of a busy airport and observe. […]

CLEARED FOR TAKE-OFF

Airport World provides a snapshot of the latest route development news from Kraków, Dublin, London Gatwick and Budapest airports. Big summer for Kraków Airport Kraków Airport’s summer timetable is its busiest ever with 33 new services including Dubrovnik and Zadar in Croatia, Bordeaux and Nice in France, Reykjavik in Iceland and Bucharest in Romania. Ryanair […]

INVESTING IN AFRICA

Modernising Africa’s airport system is a long-haul business, writes Moritz Breickmann, investment director at AIIM, Africa’s largest private infrastructure investor, and board member of airport operator and management company, SEGAP. Speaking at the Aviation Africa conference in Kigali a few months ago, Rwanda’s President, Paul Kagame, and the secretary general and CEO of the Kenya-based […]

VIEW FROM THE TOP

ACI World director general, Angela Gittens, reflects on the topics of training and recruitment. According to the latest ACI World Airport Traffic Forecasts, global passenger traffic is expected to double to 16.97 billion by 2034, based on a projected growth rate of 4.3% per annum, and to 20.9 billion passengers by 2040, based on a 4.1% […]

ACI’S WORLD BUSINESS PARTNER NEWS

The latest news from ACI’s World Business Partners Dublin Airport’s asset tracker courtesy of Esri Ireland Dublin Airport has created an airport geographic information systems app to track its assets in real time. The app was designed using geographic information systems (GIS) technology from software partner, Esri Ireland, which was customised to track and monitor the […]

SIMPLY THE BEST

Airport World pays tribute to the 2018 Airport Service Quality (ASQ) customer experience award winners and talks to some of the CEOs of the successful gateways. It’s official, Delhi-Indira Gandhi, Indianapolis, Moscow Sheremetyevo, Mumbai-Chhatrapati Shivaji, Singapore Changi and Seoul–Gimpo are some of the best airports in the world for the delivery of customer service. All […]

ALL ABOARD – HIGHLIGHTS OF ACI WORLD’S ANNUAL GENERAL ASSEMBLY IN HONG KONG

Innovation, capacity challenges, sustainability and the customer experience were just a few of the topics on the agenda at this year’s ACI Asia-Pacific/World Annual General Assembly, Conference & Exhibition in Hong Kong, writes Joe Bates. Hopes were high that this year’s joint ACI Asia-Pacific/World Annual General Assembly Conference & Exhibition in dynamic Hong Kong would […]

MONEY MATTERS

Joe Bates picks out some of the highlights of the recent ACI Airport Economics & Finance Conference and Exhibition in London. Paradigm shifts in the airport business’, was the theme of this year’s Airport Economics & Finance Conference and Exhibition in London, which started with keynote addresses from ACI’s leaders and ended with lively debates […]

PEOPLE MATTERS – INVEST IN YOURSELF

Richard Plenty and Terri Morrissey provide their thoughts on self-development. Earlier in our careers, we often came across organisation leaders who believed that people didn’t need to learn anything new once they had graduated from college and that any subsequent training and development was a waste of time. In their opinion, a career should be […]

CLEARED FOR TAKE-OFF

Airport World provides a snapshot of the latest route development news from Malta, Brisbane, Athens and Nice C?te d’Azur airports. Malta magic Its expanding route network and the growing year-round appeal of Malta means that the island nation’s international airport is already so confident of a good 2019 that it has predicted that a record […]

VIEW FROM THE TOP

ACI World director general, Angela Gittens, sets the scene for the upcoming Airport Economics & Finance Conference in London, where the theme of the event is ‘Paradigm shifts in airport business’. The airport industry must continue to anticipate and adjust to changes in the wider world as it fulfills the demands of its customers and communities, safely, […]

PEOPLE MATTERS – LOST IN TRANSIT

Richard Plenty and Terri Morrissey provide their thoughts on wayfaring. Navigating your way through an airport can be an anxiety provoking experience. It’s an activity often undertaken under less than ideal conditions – when we are tired, we have arrived late at night somewhere and the airport is deserted, or we have to rush to get another […]

ACI’S WORLD BUSINESS PARTNER NEWS

The latest news from ACI’s World Business Partners Big and clever Hamad International Airport (HIA) has announced the successful completion of the first major phase of its Smart Airport programme, which will enable Qatar Airways to process more than 25% of its passengers using self-service check-in and bag-drop facilities. In partnership with SITA and CCM, the […]

THE HOSPITALITY BUSINESS

Founder and CEO of the Plaza Premium Group, Song Hoi-see, reflects on his company’s 20th anniversary and expanding business portfolio. What gave you the idea to start your own independent pay-to-use airport lounge business? The idea came from a personal need not being met. Twenty years ago lounges were only available to business and first-class […]

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