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BLOG: Airport terminals in a post COVID-19 world

Cast your mind back to February and a typical busy airport scene – the packed check-ins; passengers sitting shoulder-to-shoulder at gate lounges; jostling crowds at baggage carousels; hugs and handshakes at arrival halls. So much has changed in such a short time. With the rapid spread of COVID-19, airport terminals have gone from bustling hubs […]

BLOG: The impact of COVID-19 on airport planning and design

Though COVID-19 has severely crippled global air travel, the industry will rebound, write HOK director of aviation and transportation, Robert Chicas, and regional aviation and transportation leader, Matt Needham. Past epidemics and pandemics such as SARS, swine flu, MERS, Ebola and Zika virus disrupted global air travel to different degrees. But the severity of COVID-19 […]

BLOG: Healthy airports: What terminals will look like post-pandemic

The aviation industry has certainly felt the hit of COVID-19 – turning the green numbers into red in a matter of weeks or even days. With that said, this pandemic also reminds us of moments in history like 9/11, SARS, or financial recessions, when aviation took a hard hit, but returned from crisis and recovered […]

BLOG: AVIATION FACING LONG ROAD TO RECOVERY

The recent outbreak of COVID-19 has sent aviation industry into a nosedive. With project revenue losses for airlines in 2020 estimated to be around $252 billion, for some the future of the industry may look bleak, writes Aviation Solution’s Gediminas Ziemelis. The novel coronavirus has shaken up airlines’ schedules all around the globe. Lufthansa Group […]

BLOG: APPRECIATE YOUR EMPLOYEES – IT MAKES GOOD BUSINESS SENSE

Research clearly shows that in businesses like ours, one of the first steps to delivering enhanced customer experience is to engage employees and energise them by recognising and sharing examples of great service delivery and positive customer feedback, writes ABM Aviation’s David Wheeler. A 2017 report from CX experts the Medallia Institute highlighted the importance […]

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